Frequently Asked Questions

Have any problems in the process of using AudBite software? You can get help in every step. Here we make an answer to those frequently asked questions about order, registration, and product. Just find your answer here, or you could ask us via [email protected] if your problem is not listed.

Part 1. Order FAQs

1. Is it safe to buy software from your site?

Sure, just start your purchase. All of your information including personal and financial info is strictly protected by our strong encrypted check-out system.

2. Can I have a try at the software before placing an order?

Of course. AudBite provides the free trial version of the software available on our website. Feel free to download and install it on your computer for use before you buy.

3. What’s the difference between the trial and paid version of the software?

In fact, the functions and features of the trial and paid version are the same. The paid version differs in the conversion from the trial version. With the paid version, you can unlock the features and functions of the software.

4. What payment method does AudBite accept?

You can buy the license for the software from the store of AudBite website. And we cooperate with the truehearted and reliable third-party payment platform – Paddle. We can support PayPal and credit card payments.

5. How could I confirm whether my order is successfully paid?

Once completing the payment, you’ll receive two emails automatically from the payment platform – Paddle. One is a confirmation email that shows your order information. The other email contains your license information provided by AudBite, including the license and code. If you can find the two emails in your mailbox, which means that your order is successful.

6. Do I need to buy a physical CD?

Not required. We offer the download link of the software on our website instead of a physical CD. You could directly download and install the software from our website anytime even though you accidentally delete it from your computer.

7. What should I do if I bought the wrong product?

Please contact our support team via [email protected] to change the license code to the correct one or directly place an order to the right product and then ask for a refund for the wrong one via email.

8. Is possible to apply for a refund of my purchases?

Sure, you can request a refund if you have any problems with our software. We promise you a refund under the guidelines of our Money Back Guarantee.

9. Could I get a free license for registering on AudBite software?

There is a chance for you to get a free license for AudBite software. You could choose any form of promotion for our software, including publishing a post on your blog or posting a video on your YouTube channel. Then you can win a free license if your promotion meets our requirements.

Part 2. Technical FAQs

1. Could I use AudBite application on my mobile device?

Sorry to say that it is impossible. Currently, our software is only compatible with both Windows and Mac operating systems. Hope that we can provide our service for you on your mobile device.

2. How to solve the issue of Check for Updates not being available?

In fact, you will receive a kind reminder to update the software when updates occur. In the processing of updating the software, if you see the error message and fail to update it. Then simply go to our Download Center and download the latest installation package. If there still exists the error, contact us and we’ll try to solve your problem.

3. Why the conversion speed is slow on macOS 10.13 or above?

The conversion speed of the converter on PC is faster than on Mac. It is because that to make our software stable and available on macOS 10.13 and later, we have adopted a brand-new technology but it would slow down the conversion speed. For faster speed, you could try using the software on a Windows computer.

4. Why can’t I convert over 100 tracks at a time?

The Spotify API limitation only allows users to analyze 100 songs in one playlist, thus this program can convert up to 100 tracks for one time.

Part 3. Registration FAQs

1. How do I register AudBite software on Windows or Mac computers?

To register AudBite software and use the full version on Windows, follow the steps below:
– Launch AudBite software and click the menu bar on the top right corner of the software.
– Under the drop-down menu, select the Register option and then a window will pop up.
– Then enter the license email and registration code to register AudBite software to activate the full version.

To register AudBite software and use the full version on Mac, follow the steps below:
– Launch AudBite software and click the software icon in the Menu bar at the top of the screen.
– Click Register from the drop-down list and then a window will pop up.
– Enter your license email and registration code to register AudBite software to activate the full version.

2. What shall I do if the registration code is invalid?

Please make sure that you have entered the correct registration information when registering SudBite software. Remember that the license code is case-sensitive, so please don’t leave any space before or after the code. If it still doesn’t work, you can contact our support team. We’ll help you figure out the problem.

3. Where can I find my registration code?

Generally speaking, you will receive two emails within 1 hour after your order is successful. One email contains the license information including the license email and registration code. If you don’t find the email in your mail box, go to check it in your spam folder. Or you can contact us via [email protected] to retrieve your registration code.

4. Can I switch the registration code to another platform?

If you buy the wrong version of the software, you could switch the registration code to another platform. In this circumstance, you contact us within 7 days after your purchase, then we will help you switch the license code for free. Once it’s expired, you have to buy the code.

5. How do I do when I want to register with a new computer?

With a Single License version, you are only allowed to register with one computer, so you cannot use the original registration code for registering with a new computer. You could consider buying a Family License to use on other computers.